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Frequently Asked Questions
What does the KeyDefense keychain include?
We offer two types of keychain sets- Full Sets & Minimal Sets.
Full Sets include pepper spray, key knife, 3 personal use pockets, kubaton, bottle opener, & decorative puff ball.
Are KeyDefense keychains legal to carry?
The legality of carrying self-defense items can vary depending on your location. Certain countries or states may have restrictions on the shipping and use of tactical items like pepper spray. It is the customers' responsibility to know and comply with their state laws regarding self-defense products. Please visit "Pepper Spray State Law" to find out the specific regulations for your state.
Are KeyDefense keychains suitable for everyone?
Yes, KeyDefense keychains are designed to be user-friendly and effective for people of all backgrounds and ages. However, please note that the minimum age requirement for purchasing our keychains may vary between states, with some requiring customers to be 18+ and others 21+. We highly recommend teaching responsible usage and taking necessary safety precautions, especially for younger individuals. Personal safety is our priority, and we encourage all users to adhere to local regulations and guidelines when carrying our self-defense keychains.
What if I encounter any issues with my order or product?
If you encounter any issues with your order or product, please don't hesitate to contact our customer support team at ccsupport@thekeydefense.com. We are here to assist you and ensure a positive shopping experience. Your satisfaction is our top priority, and we will work diligently to address any concerns and provide the necessary support.
Do you offer bulk discounts for organizations or groups?
Yes, we offer bulk discounts for organizations, groups, or self-defense training centers interested in purchasing multiple KeyDefense keychains. Please reach out to our team at info@thekeydefense.com for more information on our bulk pricing options.
How can I invite KeyDefense to become a vendor at my event?
We're thrilled that you're interested in having KeyDefense as a vendor at your event! To get started, simply reach out to us via email at info@thekeydefense.com or through our website's contact form. Kindly provide details about your event, including the date, location, theme, expected attendance, and any specific requirements for vendors. Our team will review the information and get back to you promptly to discuss the possibilities of KeyDefense's participation. We look forward to potentially collaborating with you and contributing to the success of your event!
What is your return policy?
ALL SALES ARE FINAL
We do not accept returns/exchanges unless under the below condition:
- The order has not shipped in the stated shipping time
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
What is the shipping time?
If not same day, we ship our products 1-4 days after your purchase.
How can I cancel my order?
To cancel your order, please contact our customer support team as soon as possible at ccsupport@thekeydefense.com. Provide your order details, and our team will assist you in processing the cancellation. Please note that we can only cancel orders that have not been shipped. If your order has already been shipped, our standard return policy will apply. We are here to help and ensure a seamless shopping experience with KeyDefense. Feel free to reach out to us with any further inquiries or assistance needed.